One workstation, three operating views
The prototype keeps the story officer-first: what is breaching timeline, what must be ready before Tuesday, which files are decision-ready, and which estate or dues items need immediate action.
Loaded scenario
Jansunvai + file disposal + estate cockpit
All three views share the same product promise: faster preparation, clearer prioritization, and a visible human checkpoint before anything leaves the desk.
Guided workflow
Active workstation view
This view accepts complaint text, email, PDF extracts, or WhatsApp-style notes and reframes them into an officer-ready brief. It surfaces urgency, links the relevant public notice or operating context, and prepares a calm draft response the unit can understand.
Turn incoming complaint material into a one-page officer brief before Tuesday 12:30.
What the desk does
Classify the issue across gatepass, maintenance, dues, allotment, customs, or mixed complaint categories.
Pull the relevant public notice, circular, or operating rule that frames the response.
Assemble a one-page brief for the officer before the hybrid Tuesday slot.
Draft a clear response that signals status, dependency, and next action.
Timeline and risk alerts
Tuesday 12:30 hybrid session
Items unresolved by the docket review will surface in Jansunvai.
Mixed-issue complaints need one owner
Gatepass and maintenance cases often arrive as one grievance but split across desks.
Officer checks
Issue classified
Primary issue tagged as mixed gatepass plus maintenance escalation.
Notice context attached
Tuesday grievance format and closure expectation linked for officer review.
Cross-desk dependency resolved
Security and estate comments are still pending in the simulated workflow.
Draft panel
Unit complaint combines delayed contractor entry and recurring streetlight outage outside the production shed. Recommend single owner, same-day internal follow-up, and visible status update before Tuesday.
Tag issue as mixed grievance so it is not lost between desks.
Record whether contractor gatepass was blocked for documentation or local coordination reasons.
Ask estate maintenance for a field update and restoration window before the public reply goes out.
Output
Officer summary, issue owner, dependencies, and talking points for the hybrid session.
Output
A stakeholder-facing note that acknowledges the issue, states current action, and avoids overpromising.
Drill-down route
Product line to remember
The demo is intentionally easy to explain in the room: grievances become briefs, files become timeline-aware note skeletons, and estate work becomes one action board instead of scattered follow-up.